Frequently asked questions

The current store states it offers a 30-day return policy for unused items in their original packaging. Start a return through the store’s contact path.

The existing Shopify checkout lists major credit cards, PayPal, Apple Pay and Google Pay.

The current store asks customers to contact it within 12 hours of placing an order. Changes may not be possible after processing.

The current store says it ships to many countries worldwide. Shipping costs and delivery times are calculated at checkout.

The current store says orders are usually processed in one to two business days and many customers receive them in five to seven business days. Delivery timing varies by location.

The current storefront advertises free shipping on orders over $50. Standard shipping rates apply below that amount.

Once an order ships, the existing store says it sends a tracking number by email. Use that number with the carrier or the store’s order-tracking page.

Use the contact page in the Dew and Glow Shopify store for product, order or return questions.